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You will receive an email and SMS confirmation from Indya once your order has been successfully placed. The mail will have all the details related to your order.
To check the status of your order, log into your account on the Indya app or website, and go to the My Orders section to get all the information.
The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse.
To modify your shipping address, please get in touch with our Customer Care team at firstname.lastname@example.org or +91-8929987349 / 0120-6850262.
Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -
In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –
We ship orders within 24 business hours. Orders will be delivered within 1-3 business days. In some cases, it may take longer, depending on your location.
Delivery of Luxe and customized styles may take 7-25* business days due to the workmanship of the product.
All orders that contain jewellery items will take 7-15 days for delivery due to the workmanship of the product.
Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.
Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-8929987349 / 0120-6850262 or mail us at email@example.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.
Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-8929987349 / 0120-6850262 so that we can attempt the delivery at a later date.